Bank transfer (SEPA) at Razed
A bank transfer is the slowest-looking method in any cashier and often the most transparent one. The money goes from your bank account to an account whose holder name is visible in your banking app, and that holder name is useful. It should match, or be clearly connected to, the company in the operator's imprint. That company is what you look up in iGaming Ontario's directory of regulated operators before sending anything. This page explains the deposit, the payout and the checks around both.
Currency
Canadian dollar (CAD)
Limits
Shown in the cashier
Payout
After KYC
First check
iGaming Ontario directory
How to deposit by bank transfer
Choose bank transfer in the cashier. You will be shown recipient bank details, a recipient name and usually a personal payment reference. The reference is what links the incoming money to your player account, so copy it exactly into the transfer's message or reference field. Without it the payment arrives but cannot be assigned, and you end up writing to support. Standard transfers take longer than instant transfers, and we cannot confirm whether the operator's account receives instant payments. Available amounts depend on the account; the cashier shows the limits that apply to you.
Withdrawals to your bank account
For many players the bank account is the normal payout route even when they deposited another way, because cards and vouchers often cannot receive money. The account must be in your own name. Before the first payout the operator verifies your identity with a Personalausweis or Reisepass and may ask for a bank statement showing the IBAN. Payout requests are usually reviewed before they are sent, so the time until money arrives is a mix of the review and the bank transfer itself.
From a phone
Most transfers are started in a banking app. Copy the account details and the reference with the clipboard rather than typing them, and check the recipient name your bank shows after entering the details.
Fees: who charges what
Whether your bank charges for a transfer depends on your account package. Fees on the operator side, if they exist, are displayed in the cashier before you confirm a payout.
If a payment gets stuck
If the money has left your account but no balance appears, the reference is the first suspect. Send the operator's support a screenshot of the transfer with date, amount and reference.
Limits, timing and why they differ
Limits are set per account and per verification level. Bank holidays and weekends delay standard transfers in both directions.
Where the recipient account tells you something
If the recipient of your transfer is a company that appears nowhere in the imprint, or a payment agent in another country, stop and ask why. An operator registered in Ontario works under AGCO supervision and is contracted with iGaming Ontario, so when something goes wrong with a transfer, there is a provincial regulator behind the operator. An operator outside the iGaming Ontario directory gives you none of that, and a transfer sent to an unrelated account is hard to recover.